Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information and ensuring that it is used solely for the purpose of processing your order and improving your shopping experience. We do not share or sell your personal information to third parties unless it is necessary to fulfill your order (e.g., delivery services).

Order Policy

 • Placing Orders: Orders can be placed through our website. Please ensure that all information, such as delivery address and contact details, is accurate at the time of placing your order.
 • Order Confirmation: Once an order is placed, you will receive an email confirming your order details. Please review your confirmation carefully.
 • Custom Orders: For custom cakes or special requests, we recommend placing your order at least 5-7 days in advance. Larger or more complex orders may require more time.
 • Allergy Disclaimer: While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are free from allergens such as nuts, dairy, or gluten.

Payment Policy

 • Accepted Payments: We accept major credit cards, PayPal, and other payment methods listed at checkout. Payment must be made in full before the order is processed.
 • Pricing: All prices on our website are in Australian dollars and may be subject to change without notice. Prices listed do not include delivery fees, which will be calculated at checkout.

Delivery Policy

 • Delivery Areas: We deliver to selected locations, and delivery fees may vary depending on your area.
 • Delivery Time: Delivery times are estimated and may be affected by unforeseen circumstances such as traffic, weather, or holiday seasons.
 • Pickup Option: If you choose to pick up your order from our store, please arrive at the scheduled time provided in your confirmation email.

Cancellation and Refund Policy

 • Cancellations and Refunds:
 • Orders can be canceled for a full refund up to 48 hours before the scheduled delivery or pickup time.
 • For cancellations made between 48 and 24 hours before the scheduled delivery or pickup, a store credit will be issued instead of a refund.
 • Cancellations made within 24 hours of the scheduled delivery or pickup time cannot be refunded or changed, as preparations for your order will already be in progress.

Terms of Service

By accessing and using this website, you agree to comply with our terms and conditions. We reserve the right to modify these policies at any time, and any changes will be updated on this page.

Disclaimer

Our cakes are handmade, and slight variations in design, color, or appearance may occur. We make every effort to match the requested design as closely as possible.

Contact Us

If you have any questions about our policies, please contact us at hello@casscakes.com.au